I feel duped. I hate being duped. It makes me want to run in and demand a full refund. Reason? Spite!
We bought a mattress from The Denver Mattress Company this last June. A nice, King size, fluffy bunny mattress. Well, it happens to be too fluffy and is giving my back and neck problems. As I have just discovered, mattresses usually have a warranty for this very purpose. So I call to 'inquire' and this is the rundown I get...
"Hi, ma'am, yes, I see you bought a mattress from us for a grand total of $899.43, unfortunately $350 of that was accessories, tax, and delivery and so we can only give you $550 credit towards the exchange of another mattress."
WHAT???? (An appropriate reaction, don't you think?)
Well, apparently when we bought the mattress it was on clearance for 30% off.... BUT.... (and here's the catch) if you bought the whole package (mattress cover, 2 pillows, and the 'clean care system') then you got 40% off. Our kind-hearted salesman (who had the customer's best interests in mind *sas*) explains to us that this would only be $30 more.
What he REALLY meant to say (and didn't) was that in essence we'd be spending an additional $200 on non-returnable accessories to get the extra 10% off. He also meant to explain (but didn't) that if we ever wanted to take advantage of the warranty (as people who buy 'fluffy bunnies' often do) that we would only get credit for the mattress part of the sale and not the 'whole deal'.
Hm!
I feel like a complete ignoramus. I feel like running in there and saying, "Hi, I'm Mrs. Stupid and I want a full refund purely out of spite".
I would then take that money and go straight to Costco and get a memory foam.
(sigh)
4 comments:
There's no way I'm doing that. I take full responsibility. I just feel a little miffed at the fact that they think I'm going to come in there and exchange our mattress for almost half the price we bought it for. I wish I'd known our warranty was going to be flawed by the 10% off antic. I'm going to try and stop being a whiner.
Man, I hate things like that. Carrie and I have had our fair share of instances where we, the customer, felt like we deserved something and had to fight for it, and usually with enough pressure the retailer gives in.
You have to realize that it could be much MUCH worse, however, in that instead of a $300 difference, it could be some other purchase where the difference was $3000 that you wouldn't get back...or if you bought a house last year like we did, and found out this year that they've lowered the prices almost $100,000..........yeah.......
Shootalay! I'd be irritated, too! Now you know, though...just think of it as your PERFECT learning experience. :)
Hey, we had that problem with a mattress once, and we got these support things that go under the mattress, and it really helped. We have a different mattress now, so we don't need them-- let me know if you want to try them! Might save you some money!
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